Maanzoni 680 Hotel

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A casual dining restaurant serving locally sourced, SQUAREMADE burgers, fried chicken, BBQ ribs, beer, wine, delicious sundaes, pizza and hand-spun shakes!

Kenya

Food Establishment

Platinum Quarterly [Conversational Reviews Only]

Grace

Brian

JULIAH

GRACE

Dear Grace,

Please accept our sincere apologies for the quality of your recent meal.

We have taken your feedback about the tough lamb chops and unsatisfactory mashed potatoes seriously and are investigating the matter.

We appreciate you letting us know and hope to serve you better in the future.

Best regards,
Big Square Team

CAROLINE

Dear Caroline,

Thank you for sharing your feedback about your recent visit. We were very concerned to read your comments.

Please accept our sincerest apologies that your pork dish was served cold and that the portion did not meet your expectations for the price. We understand how disappointing this must have been, and we clearly fell short of our standards during your meal.

To correct this, we have immediately reinforced our plating and temperature protocols with our service team.

We value your patronage and hope you will give us another chance to provide you with a much better experience. We want to offer you a complimentary meal for one, and we assure you that your next visit will be prepared and served with the care and quality you deserve.

Please reach out to PK at his number 0113861954.

Sincerely,

Priyan Kolapara

KELLEN

Dear Kellen, We are sorry for the delay in processing your order and for missing the lead time we initially provided. That is not the service we aim to provide, and we apologize for the inconvenience this caused.

We are looking into this immediately. I appreciate your patience.

TABITHA

Dear Valued Guest,

Thank you for bringing this serious matter to our attention. We were very concerned to learn about your experience with the undercooked chicken dish at our 680 branch. Please accept our deepest and most sincere apologies for the significant disappointment and unpleasantness this caused.

This is not the standard of quality or safety we strive to deliver, and we are truly sorry that our efforts to rectify it immediately fell short.

Your feedback is critical, and we are treating it with the utmost importance. We are immediately launching a review of our food quality controls and preparation methods for all our chicken dishes. This will include reinforcing our cooking standards and staff training to ensure such an incident is not repeated and that every product we serve meets our strict consistency and safety guidelines.

We are deeply grateful that you shared this with us. We would be honored to have another opportunity to restore your faith in us. Please reach out to us directly at [Manager's Email/Phone] so we can make this right for you.

Thank you for your honesty, and we hope to welcome you back for a much better experience.

Sincerely,

The Management

Big Square 680

Reviews from our customers

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